Acumatica SaaS FAQ

General
Billing
Performance
Hardware and Scaling
Sandboxes
Security

General

What is Acumatica SaaS?

For many small and midsize businesses, deploying Software as a Service (SaaS) provides the benefits of an enterprise-class solution without the enterprise IT budget. When Acumatica is deployed via SaaS, your Acumatica system is hosted on Amazon Web Services (AWS) and can be accessed from any web browser on any Internet-connected device. You can pay as you go, and easily scale resources up or down based on growth or changing business needs. Free yourself from the complexities and costs of managing hardware and maintaining software. Additionally, a SaaS deployment enables Acumatica to ensure the highest levels of security, availability, and performance.

What does Acumatica manage on my behalf with my SaaS subscription?

Acumatica manages the work involved in setting up and provisioning the application, as well as configuring the initial environment for you to access your Acumatica SaaS instance. Once your Acumatica environment is accessible, Acumatica automates common administrative tasks, such as performing backups, software updates, and continuous monitoring and tuning, including multi-homed internet and power backup.

Why should I use Acumatica SaaS (public cloud) instead of a private cloud version and host it on my own?

Acumatica SaaS includes a range of benefits that come standard with your subscription. These benefits are provided by Acumatica using Amazon Web Services (AWS), are backed by our SLA, and surpass the benefits you would gain from most external hosting providers. This includes disaster recovery, backup service, 24/7 access, high availability, monitoring, software updates, and application maintenance. Please contact your partner for an overview of your options. For private cloud deployments, Acumatica offers Private Cloud Perpetual (PCP) and Private Cloud Subscription (PCS) license models.

How do I access my Acumatica SaaS ERP solution?

We will provide you with a URL to your Acumatica SaaS ERP solution, accessible from any web browser on any device with an Internet connection. This URL uses a prefix you choose in the format .acumatica.com, but we can also help you create a custom domain URL (xxx.yourdomain.com) if you provide us with your SSL certificate.

Can I use separate databases to track my companies?

No, all you need is a single database. Each Acumatica SaaS subscription is housed in a single database where you can track financials separately for an unlimited number of related companies and for up to 3, 10, or 20, or more stand-alone companies depending on edition. Stand-alone companies within the database allows you to decide what elements should be separated or shared between them, such as chart of accounts, customers, employees, etc.

What technology is my database stored in?

Acumatica SaaS currently uses Microsoft SQL Server. Other database options exist for private cloud deployments.

Can I customize each of my companies separately?

Many customizations that require the system to behave differently based on separate business processes can be separated for each of your companies. However, certain customizations that require database changes are shared across companies. These include the addition of user-defined fields and user interface changes.

Can my customizations directly access the database using ODBC access?

Acumatica SaaS no longer allows you to connect through ODBC because you can achieve the same integration goal using Acumatica’s development platform APIs. These APIs provide the following benefits vs ODBC access:

  • Save time by eliminating the need to learn complex database structures.

  • Ensure system stability by guarding against human error that can threaten the referential integrity of your data or impact performance.

  • Reduce cost of maintaining customizations during upgrades. Customizations remain functional despite database changes, because the APIs change less frequently.

  • Consistent enforcement of your security policies. By going through the data access layers and APIs instead of going direct to the database, all your customizations and reports will respect your security configurations.

Can I add my own stored procedures and publish them to the database?

Acumatica’s development platform APIs allow you to achieve the same goal without having to add your own stored procedures. Instead, you can build and publish server-side customizations that are registered and maintained by the system.

Is there a database schema I can use?

Acumatica provides a full set of documentation of its development platform APIs. This allows you to build complex customizations using data access layer objects, eliminating the need for the database schema.

This has an added benefit of ensuring customizations remain functional despite database changes, and reduces the cost of maintaining customizations during upgrades, among other benefits.

What is a maintenance window?

Acumatica may carry out scheduled maintenance, or in rare circumstances, unscheduled maintenance. Scheduled maintenance is usually communicated with at least a week’s advance notice. The scheduled maintenance window averages less than 30 minutes each week, and typically occurs during non-peak hours or weekends. Scheduled maintenance does not count against the uptime guarantee.

From time to time, unscheduled maintenance may be required. Acumatica will attempt to notify you in advance of any unscheduled maintenance event. Unscheduled maintenance counts against the uptime guarantee.

Will my Acumatica SaaS be available during software maintenance?

In most situations, maintenance will require us to disable access temporarily while we perform maintenance activities. Acumatica makes every effort to minimize downtime during such events.

Billing

How will I be charged and billed for my use of Acumatica SaaS?

As Acumatica SaaS is sold exclusively through our partners, your bill will come from your Acumatica partner. You are billed based on:

  • Subscription fee – Acumatica charges an annual subscription fee based on the edition (Standard, Advanced and Enterprise) and SaaS Resource Level (Small, Medium, Large, and Extra-Large) selected. This fee also includes updates and upgrades, hosting costs and additional SaaS benefits such as built-in automated disaster recovery backup with a seven-day retention period.

  • Additional storage – When you reach 90% of your pre-purchased storage limit, we notify your partner that you should look into expanding your storage capacity. Your partner will work with you on expansion options. When you scale your provisioned storage capacity, your bill will be pro-rated for the remaining term on your contract. For pricing information, or for information on services provided, please contact your Acumatica partner.

When does billing of my Acumatica SaaS begin and end?

We usually provision new service instances within 1 business day from the date of your purchase agreement/invoice with your partner. Occasionally, this may take up to a maximum of 5 business days. Each subscription has an expiration date you agree on with your partner. You are strongly encouraged to renew your subscription at least 30 days prior to your expiration date to avoid any disruption of service that may occur.

What happens if my partner takes 6 months to configure my service? Do I have to pay for Acumatica in that period before I am up and running?

Yes, your subscription starts from the date of your invoice. This allows your partner to use the service to begin configuration, implementation, and training that you will likely need before you are up and running.

What if I have an existing Acumatica SaaS subscription that I’d like to switch to a Private Cloud Subscription (PCS) or Private Cloud Perpetual (PCP) license?

With Acumatica, you can switch license or subscription type easily. Typically, the switching process takes between 3 to 7 business days. Please work with your partner who will migrate you. We will provide a copy of your data at no extra charge to your partner for this purpose.

Can I upgrade or downgrade my resource level?

You can upgrade resource level at any time. Should your business needs change, you can also downgrade your resource level at the start of any quarter within your subscription period, but only after your first year. We require a minimum of 30 days written notice prior to any upgrade, downgrade, or change in any aspect of your Acumatica SaaS license.

Can I cancel my cloud service?

Yes. After your first year, you can cancel your Acumatica SaaS service at the time of your SaaS renewal. We require a minimum of 30 days written notice prior to termination or change in any aspect of your Acumatica SaaS license.

Performance

Can I expect consistent performance from Acumatica SaaS throughout all times of day?

Yes, Acumatica reserves resources to ensure consistent performance – even during peak hours – as long as you have purchased the right Resource Level for your needs. Please work with your Acumatica partner to make sure you are at the right Resource Level.

What are Acumatica SaaS reserved resources?

Reserved resources are included with your Acumatica Sa